201501/27 Questions Questions & AnswersFred Add your questions HERE 8 Comments kate mcclenaghansays: Log in to Reply Hi Geraldine I was wondering if there was a product like Mathilda’s Own in the U.k. or in Ireland and if so do you know the name of the product. I think this would make the quilts lighter and softer and give a better finish when using embroidery on the quilts. Hope you can help, Kate December 15, 2016 11:16 pm Ilene Myerssays: Log in to Reply Hi I have just purchased a Janome 400 E Embroidery machine I am green as grass. Please inform me how I can recieve videos on how to run it. Thank you Ilene June 11, 2016 9:21 am Millie Fordsays: Log in to Reply I just purchased a Janome 15000 and was given 3 lessons on using the machine. I am don”t know how to connect the Ipad to machine let alone combine designs so I can use a design with lettering to make quilt labels and suggestions on where I can get help? May 24, 2016 10:27 am Audrey Chasesays: Log in to Reply Whilst embroidering, should I see bobbin thread on the rear of the embroidery? I am used to seeing about a third bobbin thread and two thirds top thread on the machines I have had prior to the 15000. I am using the Janome 15000. I am being told that barely any bobbin thread on the back of embroidery is ok. I am using loads of top thread. Can this be right? May 17, 2016 4:05 am Lynette Hammondsays: Log in to Reply This is my first time to your site. I may be in the wrong area. For some reason I thought I was on a site that was an instructional site for the Janome 15000. I purchased by 15000 approximately 2.5 years ago. I live in a rural area and I have no assistance in instructional matters. My husband and I are attempting to figure the machine out. I came across your site and thought this would be the answers to my quest. If you do have beginner information could you please contact me via email at email@example.com.Thanks tons .. January 24, 2016 5:05 am Jennie Quillmansays: Log in to Reply Hi Geraldine and Fred, I live in the US and would like to buy the Wedding Ring set and some of your other cd’s. Can I buy directly from you and be able to download the designs and an ebook or do I have to buy from a distributor in the US (if so who sells your products?). Thanks. August 22, 2015 5:55 am Cheryl Burridgesays: Log in to Reply Hi Geraldine, I have just purchased the mug rug tea designs by paypal but have no idea where to download from. Should a link be sent to my email address for me to download, or is there another way? February 2, 2015 1:08 pm Fred Gillensays: Log in to Reply Hi Cheryl, You should have been redirected to the thank you page by paypal with a direct to the download, I have PMed you with the page detail. If you are still having issues let me know and I will email you the design set. Fred February 3, 2015 11:30 am Leave a Reply Cancel replyYou must be logged in to post a comment.